NorixaLabs
Refund Policy
1. 14-day refunds
If you are not happy with GameTranslatorAI, you can ask for a full refund within 14 days of your purchase. You do not need to give a reason.
2. How to request a refund
Email support@norixalabs.com from the address you used to buy, or include your order number. Tell us whether you bought on Polar or Gumroad.
3. What happens next
- We process the refund through the platform you bought on (Polar or Gumroad). The money goes back to your original payment method. How long it takes to appear depends on the platform and your bank.
- When a purchase is refunded, its license key is deactivated and the software stops working on your device.
4. After 14 days
After 14 days, refunds are not guaranteed. If the software does not work as described and we cannot fix the problem, contact us and we will look at your case.
5. Your legal rights
This policy does not limit any rights you have under mandatory consumer law in your country.